Refund policy

Last updated: 02/23/2024

Easy Returns within 14 Days

We understand that sometimes things don't work out. That's why at CabinetsHQ.com, we offer a hassle-free return policy within 14 days of delivery. For a full refund, just make sure the items are in their pristine, original condition, including packaging and all accessories. While we can't refund shipping costs and a 25% restocking fee applies, we strive to make the process as smooth as possible. Please note, assembled cabinets are subject to a small non-refundable fee ($15 for wall cabinets and $20 for base cabinets). To arrange a return, simply contact our friendly Customer Service team for an RMA number. Regrettably, we cannot accept returns on assembled cabinetry.

 

Damages & Exchanges Made Simple

Received something not quite right? If your item arrives damaged, let the shipper know immediately to ensure a swift exchange. For any issues with damaged or missing cabinet doors, rest assured we'll work diligently to complete your order within 10 weeks, often sooner. To guarantee a replacement, please get in touch before installation. Remember, any reports of damage, missing parts, or defects must be made within 14 days of delivery to be eligible for a replacement. Our dedicated Customer Service is here to guide you through the replacement process.

 

Storage Fees – We'll Keep It Fair

At CabinetsHQ.com, we're committed to getting your items to you on time. If delivery or pick-up is delayed beyond 5 business days after your items are ready, we apply a minimal storage fee of $25 per day to help manage our inventory efficiently.

 

Understanding Wood's Natural Beauty

Our wooden cabinetry comes from nature, bringing with it the inherent charm of natural materials. Wood naturally adjusts to its environment, leading to minor expansions and contractions. This means you might notice small gaps (1mm – 5mm) at the seams, a testament to the wood's authentic response to temperature and humidity changes.

 

The Elegance of Maple

Maple wood is cherished for its robustness and smooth grain, adorned with subtle hues of off-white, pale gold, and pink, accented by occasional dark streaks. These natural variations add to the distinctive character and allure of our maple cabinetry.